Privacy Policy

This policy explains how Kim Locksmith Melbourne Service, of 119 Kavanagh St, Southbank VIC 3006, Australia, handles personal information collected through this website. It is written to be clear and practical, and it is intended to be reviewed and updated by the business as its operations change.

This policy is provided as a starting point for the website. It is not legal advice, and the business should have it reviewed against its actual practices and current Australian privacy obligations before relying on it.

When you complete the quote form on this website you may provide your name, phone number, email address, suburb, property type, the service you are enquiring about, your preferred contact method and a description of the work you need. You choose what to include, though some fields are needed for us to reply usefully.

We ask only for information relevant to responding to a locksmith enquiry. Please do not send sensitive information, detailed security arrangements or copies of keys through the website.

Information you provide is used to respond to your enquiry, to discuss the work you are asking about, to arrange an appointment if you decide to proceed, and to keep a record of work carried out.

We do not sell personal information, and we do not use enquiry details for unrelated marketing without your agreement.

Personal information may be shared with third parties only where it is necessary to deliver the service you have asked for, or where required by law. Examples could include a supplier fulfilling a specific hardware order, or an owners corporation or building manager whose authorisation is required before work can be carried out on a common-property door.

Where a request involves a restricted or building master key system, the system holder or building manager may need to verify your authority to request the work.

Enquiry records are kept only as long as needed for the purpose they were collected for and to meet record-keeping obligations. Reasonable steps are taken to protect information from misuse, loss and unauthorised access.

No method of transmission over the internet is completely secure. Please do not send information through this website that you would not be comfortable sending by email.

This website may use cookies or similar technologies for basic functionality. If analytics or third-party tools are added in future, this section should be updated to describe them and how they may be disabled.

You may ask what personal information is held about you, request a correction, or ask that it be deleted where there is no ongoing need or legal obligation to keep it. Contact us through the details on the contact page and the request will be dealt with within a reasonable period.

Privacy questions or complaints can be raised with Kim Locksmith Melbourne Service at 119 Kavanagh St, Southbank VIC 3006, Australia, or through the contact details listed on the contact page of this website.